Privacy Policy
Your privacy is paramount. This policy outlines how Peak Power Solutions collects, uses, and protects your personal data.
Introduction
Peak Power Solutions is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, and disclose personal data when you use our services, visit our website, or interact with us. It also explains your rights regarding your personal data.
By using our services, you agree to the collection and use of information in accordance with this policy.
Data We Collect
We may collect several different types of information for various purposes to provide and improve our service to you. This includes:
- Personal Identification Data: Name, address, email address, phone number, and other similar contact data.
- Usage Data: Information on how the website is accessed and used (e.g., IP address, browser type, pages visited, time spent on pages).
- Service Data: Details related to the energy services you subscribe to, including smart meter data, energy consumption patterns, and billing information.
- Financial Data: Payment details (processed securely by third-party payment providers) for prepaid electricity solutions and other services.
How We Use Your Data
Peak Power Solutions uses the collected data for various purposes:
- To provide and maintain our services, including smart meter operations and energy management.
- To process transactions and manage your accounts, especially for prepaid electricity.
- To notify you about changes to our services or policies.
- To provide customer support and respond to your inquiries.
- To monitor the usage of our services and improve user experience.
- To detect, prevent, and address technical issues or fraudulent activities.
- To comply with legal obligations and regulatory requirements (e.g., GDPR, local energy regulations).
Disclosure of Data
We may share your personal data with:
- Service Providers: Third-party companies and individuals who facilitate our services (e.g., payment processors, analytics providers, technical support) under strict confidentiality agreements.
- Legal Requirements: When required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with a merger, acquisition, or asset sale, your personal data may be transferred. We will notify you before your personal data is transferred and becomes subject to a different Privacy Policy.
Data Security
The security of your data is important to us. We strive to use commercially acceptable means to protect your personal data, employing various security measures including encryption and access controls to safeguard your information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we endeavor to use all reasonable efforts to protect your personal information, we cannot guarantee its absolute security.
Your Rights
Under applicable data protection laws, you have certain rights concerning your personal data:
- The right to access and receive a copy of the personal data we hold about you.
- The right to request rectification of inaccurate data.
- The right to request erasure of your personal data under certain conditions.
- The right to object to the processing of your personal data.
- The right to data portability.
To exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: info@peakpowersolutions.co.uk
Phone: +44 20 7946 0812
Address: 14 Regent Street, Westminster, London, SW1Y 4HP, United Kingdom
Last updated: October 26, 2023